Last Updated: January 2026

At Arlo Drainage Ltd, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about you, how we use it, and how we keep it secure.

Arlo Drainage Ltd is a drainage specialist company based in Leeds. For the purpose of data protection laws, we are the ‘data controller’.

• Contact: Kyle Matthews 
• Email: office@arlo-drainage.co.uk
• Address: Leeds head of office 

We collect information about you when you book a service, request a quote, or use our website. This includes:

• Identity Data: Name and title.
• Contact Data: Billing address, service address (where the drainage work happens), email address, and telephone numbers.
• Property Data: Photos or HD CCTV footage of your property's drainage system.
• Financial Data: Payment card details (processed securely via [Stripe/Square/etc.]; we do not store full card numbers).

We use your data to:

• Perform our Contract: To carry out the drainage unblocking or CCTV survey you requested.
• Provide Reports: To send you the digital HD CCTV survey and structural reports.
• Billing: To process payments and provide invoices.
• Communication: To send you service updates or reminders for annual maintenance (if you opt-in).

Under UK GDPR, we rely on the following legal bases:

• Contractual Necessity: We need your data to fulfill the job you hired us for.
• Legitimate Interests: For example, keeping records of surveys to provide future diagnostic help.
• Legal Obligation: To comply with tax and accounting laws (HMRC).

We do not sell your data. We only share it with:

• Estate Agents/Solicitors: Only if you have specifically instructed us to send them a Homebuyer Survey report.
• Sub-contractors: If we need a specialist partner (e.g., a tanker) to assist on your job.
• Cloud Services: Secure platforms like WhatsApp Business or Google Drive where your HD reports are hosted.

• Customer Records: We keep your contact and billing info for 7 years to comply with HMRC requirements.
• CCTV Footage: We typically hold survey footage for 3 years so we can refer back to it if you have recurring drainage issues.

You have the right to:

• Request a copy of the personal data we hold about you.
• Request that we correct any inaccuracies.
• Request that we delete your data (the "Right to be Forgotten"), provided we no longer have a legal obligation to keep it.

If you have any concerns about our use of your personal information, you can make a complaint to us at [Your Email]. You can also complain to the ICO if you are unhappy with how we have used your data: www.ico.org.uk.